Privacy Policy

Warrego Transport & Refrigeration · Last updated: 26 September 2026

1. Introduction

Warrego Transport & Refrigeration (Warrego Transport Refrigeration Pty Ltd, ABN 99 657 190 924) ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and contact us about our services. This Privacy Policy explains how we collect, use, disclose, and handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

When you phone or email us about a repair, service, breakdown, or quote, we may collect:

• Name
• Phone number
• Email address
• Business or company name
• Details of your vehicle, trailer, or refrigeration unit
• Details of your enquiry or job

This website does not currently include a contact form or online booking. You reach us by phone or email, and you choose what information to give us.

2.2 Information Collected Automatically

When you browse our website, our hosting provider records standard technical information in server logs, which may include:

• IP address
• Browser type and version
• Device type
• Pages visited and time of access
• Referring website

2.3 Information We Do Not Collect

• We do not collect sensitive information (such as health, racial or ethnic origin, political opinions, or religious beliefs) through this website.
• We do not collect or process payment card details through this website.
• This website does not currently use analytics or advertising cookies (see Section 7).

3. How We Collect Personal Information

We collect personal information:

• Directly from you, when you phone or email us
• Automatically, through standard server logs kept by our hosting provider when you browse our website

4. Why We Collect Personal Information

We collect and use personal information for the following purposes:

• To respond to your enquiries and provide quotes
• To carry out and follow up repair, servicing, and breakdown work
• To contact you about your job or vehicle
• To keep our website running securely and reliably
• To comply with our legal obligations

We will not use your personal information for purposes other than those stated above without your consent.

5. How We Store and Protect Personal Information

• Our website is hosted on secure servers managed by our hosting provider (currently Render).
• We use SSL/TLS encryption to protect data transmitted between your browser and our website.
• Access to any personal information you send us is restricted to authorised personnel only.
• We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Disclosure of Personal Information

We may disclose personal information to:

• Our website service provider (ldp23dev) for the purposes of website maintenance and support
• Our IT and hosting providers, to the extent necessary to run the website
• Law enforcement or government agencies, if required by law

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6.1 Overseas Disclosure

Some infrastructure providers (for example, website hosting) may process data on servers located outside Australia, including the United States. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

7. Cookies

This website does not currently set analytics or advertising cookies. A small number of strictly necessary cookies may be used only to keep the staff management area of the site secure; these are not used to track visitors to the public website.

If we introduce analytics or other cookies in future, we will update this policy and, where required, seek your consent. You can control cookies through your browser settings at any time.

8. Third-Party Links

Our website may contain links to external websites (for example, manufacturer or industry sites). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Request deletion of your personal information (where we are not required by law to retain it)
• Withdraw consent for future communications
• Complain if you believe we have breached the APPs

To exercise any of these rights, contact us using the details below.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may:

1. Contact us using the details below and we will investigate your complaint within 30 days.
2. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information:

Warrego Transport & Refrigeration

• Address: 1 Habban Rd, Hatton Vale QLD 4341
• Phone: 0478 107 049
• Email: [business email address to confirm]
• ABN: 99 657 190 924